If the app isn't loading, is acting up, or isn't working the way you expect, try these steps in order. Most issues clear up by the second or third one.
Steps to try
Restart the Plan to Eat app.
Check for an app update. Open the App Store or Google Play and look for a Plan to Eat update. Android only: Make sure your Chrome app is up to date too. The Plan to Eat app runs on the Chrome framework, so an out-of-date version of Chrome can affect how the app works.
Restart your device.
Uninstall and reinstall the app. Your recipes and account information are stored on Plan to Eat's servers, not in the app itself, so reinstalling won't remove them.
ℹ️ None of these steps will remove your recipes or account info, with one exception: if you've made changes while offline and they haven't synced yet, those changes could be lost. Before uninstalling, connect to the internet and give the app a moment to sync.
Still not working?
If the problem continues after trying these steps, email help@plantoeat.com with the following details so the support team can track it down quickly:
The version of the Plan to Eat app you're using
Your device type and operating system
Step-by-step instructions to reproduce the issue
Screenshots or screen recordings of the problem
Any error messages you see