1. My Apple subscription purchase isn't registering in my account.

If your in-app subscription purchase isn't registering in your account and you're still being asked to subscribe, start by logging out and then back into the app. 

If the problem is still not resolved, contact our support team with a screenshot of your receipt and we will manually enter your subscription into our system. 

2. My changes from the website are not syncing with the app (or vice versa).  What's going wrong?

First, be sure you have a reliable wifi or data connection. A spotty connection can slow syncing between devices. 

Next, you can force a sync on your App by tapping the upper left account icon and then tapping the sync date at the bottom of the menu.

3. My Shopping List isn't showing the correct ingredients or amounts. 

  1. First, check your shopping list date range is set to the correct range to correspond with the recipes on your Planner. 
  2. Be sure your planned recipes contain ingredients!
  3. Force sync your data by tapping the upper left account icon and then tapping the sync date at the bottom of the menu.
  4. Finally, tap on the upper   menu of your Shopping List to use the "Show Purchased Items" and view your crossed off items. If you find the missing items, you can then use the Restore List button to add these items back to your list. 

4. I don't see Plan to Eat in my Share menu to use the Recipe Clipper. 

1. Scroll over to "More" and see if you can find the Plan to Eat icon there.

2. If the icon is not there, try uninstalling and reinstalling the Plan to Eat app. 

3. If you still can't see the Plan to Eat icon, contact our support team at [email protected]

Learn more about the Share Extension Clipper.

 

Read more about how to deal with in-app issues and possible bugs. 

Still having issues? Please email us at [email protected]