1. Are my desktop account and my app account the same?

Yes! We use the same servers for both our desktop site and the app. You can be sure that any changes you make on either page will be visible in each location. Simply make sure you are connected to an internet connection. 

2. I am not seeing my changes made on the app updated on the desktop account or vice versa.  What is going wrong?

The first thing to check is that you are connected to a strong internet connection. A spotty connection can hinder the changes from syncing quickly.

The next thing we encourage you to check, is your Account page. Please make sure you are logged into the correct account!

3. Will there be more features in the app?

Yes! The app will be continually updated to include the vast array of features that our desktop site offers. Periodically check for app updates to see these changes!

 

4. My Shopping List isn't showing the correct ingredients or amounts!

First, check that your date range is saved to correctly reflect the range that you are planning for. If that does not resolve the issue, you can force your app to reset, by navigating to your account page and by tapping Reset App. Please note: Resetting the App can only be done when connected to data, or all recent changes will not be saved. 

 

 

 

 

Still having issues? Please email us at support@plantoeat.com