Troubleshooting an issue on the website
If you are experiencing an issue on your website account, try these steps.
Before you contact our Support Team, confirm you’ve gone through the following troubleshooting steps:
- Refresh the webpage
- Log out and back in to your Plan to Eat account. This will cache your account data.
- Clear cache and cookies in your browser. (Follow this link for instructions.)
- Restart your device.
If the problem persists after trying these steps, please send us the following at email@example.com:
- Screenshots or screen recordings of the problem.
- Any error messages you're receiving.
- What browser you are using and its version number.
- What type of computer and operating system you are using.